Submission to Select Committee into the Provision of and Access to Dental Services in Australia

CPRC’s forthcoming research report drawing from CPRC’s Victorian Consumer Survey explores problems reported with purchases over the previous 12 months. Our findings indicate approximately one in seven Victorians (15%) who engaged a dental provider experienced an issue with the service, 11% made a complaint about this issue, but 7% reported their issue was unresolved – whether they had made a complaint or not. These findings indicate a reasonably proportion of people seeking dental services encounter problems, and a reasonable proportion of these issues remain outstanding, even where consumers may have sought to complain or resolve the issue.